| Who can Participate? |
This event celebrates past, present, and future Australian account holders. Everyone is welcome to celebrate with us. |
| When is the Event? |
6-10 April 2019 |
| Where is the Event? |
RAC Arena in Perth, Western Australia |
| How to Participate: | Register for the event here. |
What is the Australia Launch and what does this mean for me?
Plexus is launching the business opportunity in Australia. Several exciting changes are coming with the Australian Launch.
- 14.95 AUD will be the flat fee for shipping.
- The Australian site URL will be plexusworldwide.com.au.
- A new Australian Success Kit will be available digitally. Physical copies will be available later.
- The 2019 Australian currency exchange rate is 1.41739 and will update every year on January 1st.
- The initial approved launch products are Plexus Slim® + Plexus Slim® 7 day trials, Plexus Lean™ Milk Chocolate Flavour & Plexus Lean™ Creamy Vanilla Flavour and Plexus MetaBurn™.
Note: Stay tuned as more products will be added soon.
Check the Plexus Scoop for more updates on the Australian Launch.
Frequently Asked Questions
Where will Australian products ship from?
They will ship from the Plexus Headquarters warehouse initially and later will ship from a warehouse within Australia.
Why is the Australian website asking Ambassadors to accept Terms & Conditions again?
With the launch of the new Australian market, the Terms & Conditions have experienced some changes. After launch, Australian Ambassadors will need to review and accept the updated terms the first time they log in. Once an Ambassador accepts the Terms, they won’t be prompted to do so again.
Will Australian orders be charged a flat shipping rate fee (similar to Canadian orders)?
Yes. The fee is 14.95 AUD.
What will happen to existing subscription orders that contain products no longer available in Australia?
All Ambassadors will need to select a new subscription from the available products available at the time of launch. This will take place upon their first login once the Australia site is live.
Will Australia payouts be in AUD?
No. Plexus will always pay out in USD. It will then be converted in AUD.
Will the Australia shopping experience have prices in AUD?
Yes. Prices will be in AUD.
Due to the time difference, which time zone will Australia follow for end of month commission cycles?
Australia will follow the US for the end of month commission cycles. (closes @ 11:59 PM ET)
Which "Plexus Slim®" is the approved product?
The title of the product does not include Microbiome Activating or Hunger Control because this formulation will provide benefits from both existing Slims. The guar gum gives this Slim both the hunger control and microbiome benefits. This formulation will have the same flavour as Plexus Slim Hunger Control.
What are the Australian holiday’s where the shipping companies do not ship?
Here is a link to a website that has the federal holidays for Australia.
Are the shipping time frames still 7-10 business days?
Yes, there is no change to shipping time frames.
Is adding the Australian Business Number optional when going through the AU website?
An ABN number is optional and not everyone requires one. Under Australian law Ambassadors are not required to pay tax on their earnings up to AUD$15,000, after that they are liable for tax at a rate of 47% - if they provide us with an ABN they become exempt from the tax withholding.
Is the prepaid card available for Australian Ambassadors from Hyperwallet?
The card is available. However, it will be a USD card; not an AUD card. We hope to have an AUD card in the future.
Is PayPal available in Australia?
Yes, PayPal is available for Australian account holders.
Are the reformulated versions of Lean different from the US version?
Yes, more information is coming soon.
Will the servings and packaging sizes change for AU?
Slim packets will be a bit wider than the US version. Other than that, they are the same.
Does the advertised price also include tax or is it only included in the shopping cart?
Tax will be included in the advertised price.
Will swag items be available for purchase in AU?
Swag items are not currently available for launch but we plan to have swag at a later date. Any swag that is shipped to Australia is subject to Custom’s enforcement and regulations.
When a Preferred Customer has to update their subscription order will they lose their PC 10% discount? What does that process look like?
Preferred Customers will keep their additional 10% discount if they don’t miss a month with an active subscription run just like US. If the system does not recognize their discount automatically, contact Customer Service to set your subscription up and refund the discount off of your subscriptions orders.
Will subscription orders that process on the 1st of the month still run?
Yes, subscription orders will run if they are set between the 1st-28th of the month.
Why is the Australia website asking Ambassadors to accept terms & conditions again?
With the launch of the new Australia market, the terms & conditions have experienced some changes. After launch, Australia Ambassadors will need to review and accept the updated terms the first time they log in. Once an Ambassador accepts the terms, they won’t be prompted to do so again. An ambassador will not be able to access their account until the Terms and Conditions have been accepted.
Can Hyperwallet funds be used to purchase products?
Yes, Hyperwallet funds can be used only on one time orders.
Do small of amounts of money need to be cleared out of HyperWallet prior to the launch?
Yes, Hyperwallet funds will need to be converted from USD to AUD by transferring the funds to the Ambassador’s local bank account.
Will Plexus send Australian Ambassadors a tax document similar to the 1099 we send to US Ambassadors?
Australian Ambassadors eligible to receive tax documents will receive a Recipient Created Tax Invoice (RTCI). This invoice will become available in their Virtual Office. More details to come.
Does the Nourish One Initiative benefit Australian residents when Lean is purchased?
Yes, visit marysmeals.org.au for more information
Article No. 0833