You can check the status of your order using these steps:
- Sign into your account. (Click icon of person in top right corner.)
- Navigate to My Account. (Click on the circle icon with your initials in the upper right section.)
- Click My Orders (next to Payment on the tabs).
- Locate your order in the list. (List starts with most recent order placed.)
- After locating your order, you will see the Status of the order (bottom right corner).
Or, to request your order status from Plexus Customer Service, click here.
Use the table below to find the meaning of all potential order statuses:
|Pending/Incomplete||Your order will be in this status the moment you place an order. If your order has been in this status for more than 24 hours, contact Customer Service.|
|CC Pending||Your order's payment has not been processed yet. No action is required on your end. This status will change once payment is approved.|
|CC Decline||Your order's payment was declined. Please contact Customer Service for assistance.|
|Accepted||Your order has been paid and will be shipped soon. If your order has been in this status for more than 24 hours, please contact Customer Service|
|Printed||Your order is currently being fulfilled by our warehouse and will be shipped soon.|
|Shipped||Your order was shipped; tracking number is available in My Account.|