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Create, Edit, or Cancel Subscriptions

 Article 0200

What is a Subscription?

Brand Ambassadors and VIP Customers can create a Subscription Order that processes and delivers automatically each month. Multiple subscriptions can be added and edited at your discretion.

Navigate Article:
Contact Customer Service to postpone or cancel your subscription
Create a Product Subscription

Manage/Edit your Subscription(s)

  • Change Date, Address, Payment Method, Products, Type
Schedule a new Subscription to come later
Cancel your Product Subscription Order

 

Contact Customer Service to:

  • Postpone your shipment, click here.
  • Cancel your shipment, click here.
    Note: Requests must be received 2 business days prior to the next processing date of your subscription, in order to stop the shipment. It is not possible to cancel any order on the day of processing.
  • For any additional inquiries, view Article No. 0213.

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 Create a Product Subscription

There are two ways to create a Product Subscription Order:

Option 1

  1. Click Shop on plexusworldwide.com.au
  2. Find desired product(s) and select the Subscribe.
  3. Click Create a New Subscription.
  4. Select quantity.
  5. Click Add to Cart.
  6. When ready to check out, select the shopping cart (top right)

Option 2

  1. Click Subscribe on plexusworldwide.com.au
  2. Scroll down and click Build Your Subscription.
  3. Hover over desired product and click Add.
  4. Once all desired products are added to your cart, click Checkout.

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Manage/Edit Your Subscription(s):

  1. Sign in to My Account through plexusworldwide.com.
  2. Hover your mouse over the circle icon with your initials in the upper right section.
  3. Click Subscription.
  4. Choose the Subscription you’d like to update and click View & Edit.

IMPORTANT - For ANY Changes or Cancellations to a Subscription order: 

  • An Order CANNOT be CANCELLED OR CHANGED ON THE DAY OF PROCESSING. 
  • Changes to your Subscription MUST BE RECEIVED AT LEAST ONE (1) BUSINESS DAY PRIOR to the next processing date of your Subscription. 
  • Changes completed after 11:59 ET will be attributed to the following day.  

Update the Shipping Date

  • Click Change Date, and select the new date for your Subscription.
  • Click Update.

Update the Shipping Address

  • In the right-hand corner, click Edit next to Shipping Information.
  • To add or delete an address, click on Manage Addresses.
    Note: You can only keep three addresses on your account.

Update the Payment Method

  • In the right-hand corner, click Edit next to Payment Method.
  • Use drop down to select payment method.
  • After selecting your preferred payment method, the change will automatically save.

Add/Remove Products

To add product to your Subscription order:

  • Click Add Product to this Subscription below the listed products.
  • Find your desired product. 
  • Scroll your mouse over the product, select the quantity you want and click Add.
  • Scroll to the top of the page and click on My Account.
  • You should see that the product was added to your Subscription.

To remove a product from your Subscription:

  • Sign in to My Account through plexusworldwide.com.
  • Hover your mouse over the circle icon with your initials in the upper right section.
  • Click Subscription.
  • Choose the Subscription you’d like to update and click View & Edit.
  • Click Remove (located below the product you wish to remove).
  • Refresh the page to be sure that the product is removed and account is updated.

What items are not eligible for Subscription orders?

While you are building your Subscription order, please note that there are some items that are not eligible.  These include:

  • NFR (Not For Resale) products for International markets
  • Limited Time or Promotional items

Choose Between "Back-Up" or "Always-Ship" Subscription Order

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Schedule a new Subscription to come later

VIP Customers setting up a new Subscription will have their first Subscription ship immediately. Brand Ambassadors may set a new Subscription for a future date. 

If you are a Plexus Brand Ambassador, follow these steps:

  1. Click Subscribe on plexusworldwide.com.au
  2. Scroll down and click Build Your Subscription.
  3. Hover over desired product and click Add.
  4. Once all desired products are added to your cart, click Checkout.
  5. Verify your Account, Shipping and Payment information.
  6. On the Order Review page next to “Your Order Will Be Charged Today,” click on Change Date.
  7. Select the date you would like your Subscription to process on and click Update.
    Note: Subscription Orders can only be set to process between the 1st-28th of the month.
  8. Make sure your new date is reflected on the Cart page.
  9. Continue to Checkout and checkout as normal.

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Cancel my Product Subscription Order

To cancel your Product Subscription order, follow the steps below (or click here to request your cancellation through Plexus Customer Service):

  1. Sign into My Account through plexusworldwide.com.au
  2. Under My Account, click My Subscription.
  3. Click View & Edit on the Subscription you wish to cancel.
  4. Scroll to the bottom and click Cancel Subscription.
  5. Double-check that the Subscription has been cancelled by refreshing screen, and again click My Subscription. If you no longer see the Subscription listed, you have successfully completed the cancellation.

Remember to cancel your subscription at least 24 hours prior to the next processing date, in order to stop the shipment. It is not possible to cancel any order on the day of processing.

To cancel a Brand Ambassador membership subscription, view Article No. 0353.

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