Downgrade or Cancel Your Account
We are sorry to hear that you may be thinking of downgrading or cancelling your Plexus Worldwide membership. We are very grateful to all of our customers and hope you will remain with Plexus.
- If you would like to cancel or downgrade your account, please contact Plexus Customer Service at 18003482664 or click on the chat widget below.
Returns
If you complete the Cancellation form within 60 days of your annual membership fee renewal, Plexus will refund the charge and cancel your membership completely at that time.
If you have product that needs to be returned, and falls within our policy of 60-Day Money Back Guarantee or buyback policy, please review the details of our refund/return policy. If you agree with the terms, contact Customer Service with the applicable order number and product(s).
Plexus Pay
We suggest contacting Plexus Pay (the company through which commissions are paid) to retrieve any remaining commissions you have, and to close your Plexus Pay account. This can only be done by the Brand Ambassador and will not be done by Plexus Worldwide during the cancellation process.
Contacting Support for Plexus Pay
Plexus Pay is a 3rd party service. For help with Plexus Pay issues, contact Plexus Pay Customer Service:
| Contact Method: | Hours of Operation: | Contact Information: |
| Phone |
Open 24 hours from Sunday 9:30 pm EST until Friday 10:00 pm EST. |
Worldwide: 1-866-844-5682 |
| Chat |
Open 24 hours from Sunday 9:30 pm EST until Friday 10:00 pm EST. |
Chat option located at the bottom right-hand corner of the Plexus Pay website |
| The online support team will reply as soon as possible. | us@plexus-pay.com |
Re-Enrollment
| Account Type | Re-Enrollment Account Criteria |
| Brand Ambassador | The account is eligible to re-enroll 1 year after the company receives the notice of your voluntary conversion. |
| VIP Customer | The account is eligible to re-enroll 6 months after the company receives the notice of your voluntary conversion. |