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Unknown/Duplicate Charges

  • Updated

If you’ve noticed a duplicate charge or a transaction you don’t recognize, please contact Customer Service team for assistance at 61-2-7202-6679. Our team will review the charge, gather any necessary details, and help determine the next best steps to resolve the issue as quickly as possible.

 

Report of Unauthorized Charge from Plexus

StepAction
1.Please research the order transaction. We will need the information below to locate the charge.
2.

Do your best to collect ALL the information below.

Cardholder’s Full Name:
Account Holder Plexus ID Number (If possible):
Caller’s Phone Number:
Billing address:
Type of Card: (Visa -Master Card-Amex-Discover):
Last four of the CC:
Card Expiration Date:
Date of Charge:
Exact Dollar Amount Charged:
Currency:

3.

Once the information has been received, it will be forwarded to the appropriate department. They will respond to the Customer Service agent with further instructions.

The Customer Service agent will provide a follow-up via email.

 

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